IMPORTANT INFORMATION 

for 'Marco Faraone at Trakošćan Castle' by TIME:CODE x BSH

Saturday, 9th October 2021

 ENTRY PROTOCOL AND TICKETS 

To enter, you will need to present a valid EU Digital Covid Certificate at the entrance (for non-EU citizens a certificate by the health institution of your country).

Who can get the certificate?

1. Everyone who has been vaccinated against COVID-19
2. People who got over COVID-19 disease
3. If you have a negative PCR or rapid antigen test for SARS-CoV-2

If you do not have a document, please test yourself at least one day before arriving at the location so that you can enter the event quickly and smoothly.

We will also provide a quick antigen test at the entrance that will be charged, but we kindly advise you to do the testing the day before so that you don't have to wait for on-site testing.

 GENERAL RULES & RIGHTS 

These RULES apply to the purchase by the Customer of Event Products and/or Services via any and all of the Official Sales Channels for the Event "Marco Faraone at Trakošćan Castle" by TIME:CODE x BSH.

  • The minimum age for Event admission is eighteen (18) years.
     

  • GATES are OPEN FROM 4:00 PM till 6:00 PM.
     

  • ENTRANCE will be CLOSED at 6:00 PM, due to start of filming and beginning of the main Artist - Marco Faraone.
     

  • All TICKETS turn INVALID after the ENTRANCE is CLOSED (6:00 PM) and are automatically EXCLUDED from any kind of REFUND.
     

  • Tickets can only be purchased via the Official Sales Channels by Time:Code.
     

  • The Event Organizer may only CANCEL or POSTPONE 'Time:Code' in the event of force majeure or if the Event Organizer has another demonstrable compelling reason to cancel or postpone Time:Code. Force majeure events include but are not limited to: terrorist threats, terrorist attacks, inclement weather, strikes, fire, war, government intervention, pandemics, illness of artists, failure of and/or delays in technical facilities, failure of and/or delays in means of transport, etc. .
     

  • The event Organizer may be forced to close down the stage during the ongoing event due to weather conditions or other force majeure events. This does NOT lead to a partial or full refund.
     

  • Professional and semi-professional digital photo cameras and/or video cameras are NOT allowed on the grounds of the event.

    There will be photo and video recordings during the event. Chances are that you will be filmed. By entering the event grounds you agree to the processing of this footage by Show Control Group d.o.o. (TIME:CODE) and its partners. 

    Camera surveillance on Time:Code events is operated in accordance with local applicable legislation. These recordings will only be used for safety purposes during the event and will not be transferred to third parties except for the competent authority after the receival of a formal request.

     

  • The artists and the organizers of Time:Code cannot be held accountable for damage, loss or theft nor for any other accident.
     

The Organizer and/or the official ticket vendor reserve the right to verify the identity of the event-goer.
 

REFUND POLICY 

We want to ensure we are offering our customers the best possible service and feel by offering a FAIR refund policy option we are providing a better service to all.

You WILL get a REFUND if:

  • The event is cancelled or postponed to a date which does not suit you.
    [The event will only be considered to have been cancelled in the eventuality of a Government ban, due to new unpredictable Covid-19 restriction.]

     

  • Travel restriction imposed by your country of residence.

You WON'T get a REFUND in case:

  • You missed to apply for the refund period, which will be announced by the
    Event Organizer shortly after the event.

     

  • Any main or support artist cancellations. The purchase of a ticket is for the Event itself and not for a specific Artist, so no refund will be offered in the event of ARTIST CANCELLATIONS.
     

  • You missed for ANY reason to ENTER the Event till 6:00 PM. Beeing late at the entrance,  means your ticket will automatically be excluded from the refund process.

Please keep in mind:

 

Before cancelling, Time:Code will always look first at alternative dates later in the year. If this is possible and you are offered a booking transfer to the new dates, we encourage you to do so. 

Event organizations like us rely heavily on the support and loyalty from fans like yourself.

By transfering your ticket to the new date, you are giving us full support during this difficult period, while providing some much-needed confidence that we can continue to work on producing the best event experience possible

Event Organizer: Show Control Group d.o.o., with registered office at Loznička 5a, 11000 Belgrade, Serbia, and VAT number 111264211, the organizer and producer of the event.