Tickets Exchange & Refund
Matador at Fantast Castle
Some of you may have already heard that our team received a government directive to immediately cancel the event with Matador on 10th October, only 3 hours before the event, due to the increase of covid-19 cases in the past 24h in some parts of our country.
Our team and more than 60 employees were devastated as we worked really hard in the past months to hold on to the show and make this crazy year a little bit better for you.
Just 1h before the event start, we managed to recollect all permissions from our country authorities and fulfilled every postulated health measure in order to organize the event.
We are aware that some of you or your friends were not able to attend the event due to multiple factors, cancellation of the buses, etc.
Our team sincerely apologize for any inconvenience caused by the passing cancellation and want to thank each and everyone for the ongoing support we receive from you every day.
We would still love to see you at future events as we are all going through this tough year together.
What do we offer?
1 Matador ticket = 2 FREE tickets for any TIME:CODE future events
You can exchange your unused Matador ticket for any 2 events by TIME:CODE until the end of 2021.
You will receive 2 coupons in your e-mail.
Every coupon can be exchanged for an entrance ticket.
If you do not use your coupons until the end of 2021, you can still request a full refund.
Who can request a ticket exchange?
Everybody with an unused entrance ticket for the event "Matador at Fantast Castle"
entrance / bus
Who has the right to a refund?
Everyone with the unused entrance or bus ticket for
the event "Matador at Fantast Castle"
You can request a refund for the entrance, bus or both.
Refund request period.
You can request a refund until October 31st, 11:59 PM
After this date, the refund requests are not possible.
Waiting period for a refund transaction.
aAAll tickets and transactions are secured
by our partner Paylogic.com
The refund will start when the request submissions are being closed
(after October 31st)
The waiting period for the refund is 10 - 14 working days
starting from November 1st.