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 REFUND INFORMATION 

for 'DUBFIRE at Palace of Serbia' by TIME:CODE

18th September 2021

We want to ensure we are offering our customers the best possible service and feel by offering a FAIR refund policy option we are providing a better service to all.

REFUND POLICY 

You WILL get a REFUND if:

  • The event is cancelled or postponed to a date which does not suit you.
    [The event will only be considered to have been cancelled in the eventuality of a Government ban, due to new unpredictable Covid-19 restriction.]

     

  • You test positive for Covid-19 within a 14 day period prior to the event (written proof will be necessary and will be taken under consideration by our legal department)
     

  • Travel restriction imposed by your country of residence or government of the Republic of Serbia.

You WON'T get a REFUND in case:

  • You missed to apply for the refund period, which will be announced by the
    Event Organizer shortly after the announcement of the postponement and/or cancellation of the event.

     

  • Any main or support artist cancellations. The purchase of a ticket is for the Event itself and not for a specific Artist, so no refund will be offered in the event of ARTIST CANCELLATIONS.
     

  • You missed for ANY reason to ENTER the Event till 6:30 PM. Beeing late at the entrance,  means your ticket will automatically be excluded from the refund process.

 WHAT CAN YOU DO WITH YOUR TICKET? 

 OPTION 1 - KEEP YOUR TICKET FOR THE NEW DATE AND GET ONE FREE TICKET 

Your ticket for "Dubfire at Palace of Serbia" will be valid for the new date - August 20th, 2022.

 

Also, we want to thank you for the support and offer you one FREE ticket for any future TIME:CODE event.

All you need to do is to keep your "Dubfire at Palace of Serbia" ticket, and contact us via email for one free ticket for the event of your choice.

 

Send your request to events@thetimecode.com

 OPTION 2 - REFUND YOUR TICKET

If the new date does not suit you, you can refund your ticket(s).

Refund will be completed ONLY if you submit the refund form (link below)

 REFUND SUBMISSON PERIOD 

Refund submission is open until September 30th 2021.

After September 30th 2021, there will be no option for a refund.

If for any reason, you miss applying for the refund, your tickets become automatically valid for the new date and you get one free ticket for each saved ticket.

Important! In case of a refund, the PROCESSING itself (payback), will start on the 1st of January 2022 and can take up to 30 days!

Please keep in mind:

 

Before cancelling, Time:Code will always look first at alternative dates later in the year. If this is possible and you are offered a booking transfer to the new dates, we encourage you to do so. 

Event organizations like us rely heavily on the support and loyalty from fans like yourself.

By transfering your ticket to the new date, you are giving us full support during this difficult period, while providing some much-needed confidence that we can continue to work on producing the best event experience possible

Event Organizer: Show Control Group d.o.o., with registered office at Loznička 5a, 11000 Belgrade, Serbia, and VAT number 111264211, the organizer and producer of the event. 

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